Our goal is to ensure complete happiness for each and every one of our customers. Further, we did our best to create a return policy that includes as much service as possible for the convenience of our valued customers.

The Return and Exchange Policy will apply in the following circumstances:

• In the instance that any of our products (including but not limited to): Product with visible defects and/or physical damage
• If Fitado sends the wrong products to the customer
• Product Lost in shipment
• In case of any technical error (incorrect order, improper deduction of payments, etc.)

How to exchange :

As soon as you receive the Product and notice a problem, please give us a call at 09638-877655 or send us a message on our official Facebook page or Instagram account

Additionally, please take into consideration that,

• Prior to processing your return, we want a scanned copy or image of the invoice from the courier service you utilized.
• Fitado has the right to determine whether an item is eligible for a refund or exchange once it has been received.
• You cannot return or exchange any Product purchased during a Sale/Discount unless it was received in a damaged or defective condition.